Ducks Quack , Eagles Fly
Years ago, my friend, Harvey Mackay, told me a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was
polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey.
He handed my friend a laminated card and said: "I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement."
Taken aback, Harvey read the card. It said: Wally's Mission Statement: “To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.” This blew Harvey away, especially when he noticed...
